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Scheduling software improves hospital staffing
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Many hospitals
are just a blip or two on the cardiac monitor away from life support.
Squeezed on one side by competitive health insurance companies and on the
other side by an aging population more and more in need of their services,
health care providers are caught in the middle.
Enter Mark Isken, an associate professor of management information
systems at Oakland University. He doesn’t have a cure. But he has some
strong medicine.
“Health care is dominated by labor costs,” Isken said. “Hospitals in
general have complex staff scheduling problems. Think of the recovery room.
Patients show up at different times of the day. You don’t know how much work
they will need. It is a big deal to match staffing to the needs of the
system. Too much and you’re spending too much money; too little and you’re
not meeting service needs and patient care expectations.”
Generally, scheduling is done manually, often by a committee. The process
is tedious and inefficient. Isken developed software-based mathematical
modeling tools that help hospitals attack difficult scheduling problems.
These tools have been used at Royal Oak’s Beaumont Hospital as well as at
other institutions. He plans to release the software through an open source
project to others working on the problem. Refinements by information
technologists, operations researchers and software engineers should lead to
a simple, user-friendly product. Isken will not get rich.
“I’m not going to be selling this; I’m just looking to get this stuff out
there,” he said. “I don’t have any illusions that this will solve the
world’s problems, but this may be a useful tool that will chip away at one
tough problem.”
And make struggling hospitals healthier.
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Isken, M.W. "An Implicit Tour Scheduling Model with Applications in
Healthcare," Annals of Operations Research, 128, (April 2004) 91-110.
Isken, M.W. (2002) "Modeling and Analysis of Occupancy Data: A Healthcare
Capacity Planning Application," International Journal of Information Technology
and Decision Making, 1, 4
(December) 707-729.
Isken, M.W. and W.M. Hancock (1998), "Tactical Scheduling Analysis for Hospital
Ancillary Units," Journal of the Society for Health Systems, 5, 4, (1998) 11-23.
Isken, M.W. (2000) An optimization model based decision support system for staff
scheduling analysis in health care facilities. Proceedings of the 2000 Americas
Conference on Information Systems (pp. 356-361), Long Beach, CA.
For more information on Mark Isken's open source software development projects,
please see his Web site at
http://www.sba.oakland.edu/faculty/isken/healthcare_modeling_open_source.htm.
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